A back massage should be a relaxing experience, in this case though the experience was far from it. Marianne Franks was having a massage to quell the back pain she had been having, as she laid upon the massage table it collapsed beneath her. Her fall worsened her back problems and prolonged the recovery time by 6 months.
Even though liability was initially denied, Harris Fowler solicitor Ashley Webb persisted and was able to recover compensation of £3,000 for her. Marianne said the service she received with Harris Fowler Solicitors was ‘fast, efficient and they kept me fully informed’ she added there was ‘no pressure to take any action I wasn’t happy with’.